AI is a game-changer in the travel industry, with transformative applications reshaping how we operate and engage with customers: Amit Madhan, President & Group Head – Technology and ESG, Thomas Cook and SOTC Travel
Amit Madhan, President & Group Head – Technology and ESG at Thomas Cook India and SOTC Travel, spoke to Express Computer in an exclusive interview about the strategic use of technology to build customer experiences. Thomas Cook has proactively embedded AI into its omni-channel platforms for personalised travel solutions, better booking…
