Jet Airways has unveiled #JetInstant, a first of its kind online feature that enables guests to access information on airfares and flights in real-time through Twitter.
The customer-centric initiative is part of Jet Airways’ strategy to simplify the travel experience and engage with guests on a real-time basis.
Jet Airways’ initiative has been developed in collaboration with Twitter and technology partner, TravelSpends.
Cramer Ball, Chief Executive Officer, Jet Airways said: “Innovation has always been a key feature in Jet Airways’ operating philosophy and #JetInstant is another pioneering customer driven initiative.
By using digital and social media platforms, we will empower our guests with information that can help them plan their travel more efficiently and enhance their overall experience with Jet Airways.”
Arvinder Gujral, Director, Business Development, Twitter India and SE Asia, said: “Twitter always has and will continue to encourage innovation on our platform. This is a first for us in the field of aviation in India and we congratulate Jet Airways for their creative use of Twitter.”
How to Twitter:
1. To take advantage of #JetInstant, flyers will first need to follow the official Jet Airways Twitter account @jetairways.
2. To get the flight status, flyers can Tweet ‘@jetairways fltstatus <Flight No> <Departure Date in DDMM format>’ – within seconds, the update will be sent as a Direct Message (DM) to their Twitter account.
3. For LoFares details, flyers need to Tweet ‘@jetairways lofares <Origin> <Destination> <Departure Date in DDMM format> <Return Date in DDMM format>’. For example, to search for the lowest fare for a flight from Mumbai to Delhi on the 4th of March with a return trip the next day, flyers can Tweet: ‘@jetairways lofares BOM DEL 0403 0503′. The #JetInstant service sends the lowest fare available as a DM with a direct link to complete the booking process seamlessly on jetairways.com.
4. Twitter users can Tweet @jetairways #JetInstant for any assistance with regards to the service.
