eGovWatch: PM Narendra Modi launches new public grievance redressal portal 'PRAGATI'
The Prime Minister’s Office has launched a new web portal for public grievances redressal known as ‘PRAGATI’.
PRAGATI is a unique integrating and interactive platform. The platform is aimed at addressing common man’s grievances, and simultaneously monitoring and reviewing important programmes and projects of the Government of India as well as projects flagged by State Governments.
PRAGATI, or Pro-Active Governance And Timely Implementation, is a unique integrative and interactive platform.
Speaking on the occasion, the Prime Minister said the whole world is now observing India keenly. It is imperative that governance in India becomes more efficient and responsive. He said the PRAGATI platform was a step in this direction.
Among the issues discussed were two sets of public grievances of more than 20 people relating to the payment of Employees Provident Fund of private online casino sector and Income Tax refunds, a PMO statement said.
It was noted that all the grievances had been redressed. Also, the intervention through PRAGATI is leading to system improvement so that such grievances do not arise, it said.
Two issues flagged by Uttar Pradesh and Maharashtra regarding National Highways and clearance for Navi Mumbai airport, respectively, were also discussed.
The PRAGATI platform uniquely bundles three latest technologies: Digital data management, video-conferencing and geo-spatial technology.
With this, the Prime Minister is able to discuss the issues with the concerned Central and State officials with full information and latest visuals of the ground level situation, it said, adding it is also an innovative project in e-governance and good governance.
Immediately after assuming office, the Prime Minister had shown his keenness to design a credible mechanism for redressal of public grievances, it noted.
