Unisys Corporation has announced that its German subsidiary has won an end-user computing contract from Henkel AG & Co KGaA to help the global manufacturer of industrial, personal and household products cut costs and transform the delivery of IT services to some 38,000 employees worldwide.
The seven-year contract extension and expansion builds on the successful four-year relationship between the two companies that has enabled Henkel to standardize and enhance delivery of IT services to its employees while reducing support costs.
Under the agreement, signed in Q1 2013, Unisys will continue providing service desk, service-request management, desktop management and end-point security services to Henkel worldwide until the end of 2019. In addition, Henkel and Unisys have expanded the engagement to include managed infrastructure services, applications management, identity management and integrated end-to-end service management for Henkel’s multi-vendor environment.
In 2009, Unisys implemented a single global service delivery platform that enabled Henkel to replace four end-user computing providers, reduce support costs by 20%, improve operational performance and transform service delivery.1 Unisys now handles more than 24,000 end-user enquiries a month for Henkel.
Uwe Wirtz, Head, Global Infrastructure, Henkel AG & Co. KGaA, said, “Unisys’ services have enabled us keep Henkel employees continually productive and transform our business. We are confident that our expanded relationship with Unisys will help further our objective to evolve Henkel from a multi-national company to a truly global enterprise.”
Ron Frankenfield, President, Unisys Global Managed Services, said, “By transitioning support for Henkel’s end-users to our global service centers we standardized the company’s IT services and met its goals for cost savings and improved productivity. Now we’re embarking on the next phase – to enhance the value we deliver to Henkel’s end-users all over the world while streamlining management of the company’s operational infrastructure.”
