Verint Systems has announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its
enterprise solutions—including the Impact 360 Workforce Optimization suite and Voice of the Customer Analytics solutions—to the Indian market.
Servion Global Solutions specializes in CIM solutions that help organizations deliver high-caliber customer experiences at the point of interaction. Servion, which became a Verint partner in October 2013, takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge. This approach has resulted in a business of over 600 customers and 1,000 installations in more than 60 countries.
“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant,” said Samir Sayed, Vice President and Business Head, India, Servion Global Solutions. “The workforce optimization and analytics solutions that Verint brings through this partnership add tremendous horsepower to this capability.”
“We are very pleased to be working with Servion and extending the availability of our customer engagement solutions through this relationship,” added Manish Shah, Vice President, Southeast Asia, Verint. “Our workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in the Customer Interaction Management domain, is helping bring Verint’s Actionable Intelligence strategy to even more customers in the Indian market.”
