Express Computer
Home  »  News  »  PhonePe extends ‘work from home’ to offline sales, customer service agents

PhonePe extends ‘work from home’ to offline sales, customer service agents

0 195

In order to minimize the risk of a severe, broad-based Covid-19 outbreak in India, all businesses are taking a variety of measures to prevent the spread of infection, and trying to ensure the health and safety of all their employees, their families and the broader societal ecosystem around them.

Given the role that PhonePe plays in India’s digital payments ecosystem, they are working around the clock to ensure that all their services, including customer support & merchant support, continue to run seamlessly 24/7 without any sort of disruption. However, they need to balance this broader societal responsibility, with our responsibility to protect the health and safety of all our employees, contractors and the extended workforce.

Accordingly, PhonePe has taken the following measures to ensure that our services continue to be fully operational 24*7, while keeping their employees safe and out from harm’s way.

Mandatory WFH policy for ALL employees of PhonePe till March 31st as told to Express Computer by PhonePe:

  • On March 12th, 2020,  introduced a mandatory work from home (WFH) policy for all their corporate office employees.
  • On March 21st, 2020, they extended this policy for ALL our employees and ALL our contractors. This means all PhonePe employees, including ~8,500 offline sales agents and ~1500 customer service agents across the country, including all our 3rd-party contract workers, have been mandated to work from home. This decision has been taken to minimize exposure not only to PhonePe employees and their families but also for the health and safety of the merchant partners they visit.
  • Further, PhonePe is committed to paying all our employees and contractor workers, including the entire offline sales agents, their full salaries throughout the WFH policy. This decision has been taken to ensure that none of our employees and their families are adversely impacted, from a financial standpoint, while we all fight the scourge of coronavirus over the days and weeks to come.
  • This WFH policy is in effect till March 31st for now. We will review the situation next week, and extend the WFH policy if required.

 As a precautionary measure, PhonePe has also carried out steri-fumigation treatment for all our office facilities. They are also taking all other precautions in line with the recommendations of the medical fraternity, these include providing information on testing centres/hospitals and isolation wards, equipping people with hand hygiene products, etc.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image