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Elisha Harrington, Senior Director – Chief Innovation Office, ServiceNow | Reaching the Full Potential of your Digital Transformation

Retail (QSR + ECommerce) Track | 23rd June 2021 | 9:00 AM - 7:00 PM IST | Virtual Conference

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In this video:
Elisha Harrington, Senior Director – Chief Innovation Office, ServiceNow

Topic: Reaching the Full Potential of your Digital Transformation
The Future is here: Retail reimagined with ServiceNow

Key Highlights:

+ The retail industry is going through major shifts like a fast-changing workforce, the evolution of supply chain and adoption of technology.

+ AI and chatbot capabilities help to answer and resolve customer issues.

+ Secure and protect the data against risks and threats.

+ Attract, retain and protect the workforce.

+ Intelligent routing to get the requests to the right person in the right department shortens service delivery time and drives productivity.

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