ManageEngine, the real-time IT management company announced new pricing policies to drive Information Technology Infrastructure Library(ITIL) adoption by both SMBs and enterprise organizations via its ITIL- ready help desk software, ServiceDesk Plus giving organizations the advantages of the ITIL framework at an affordable price.
ITIL has become the backbone for structuring IT organizations that want to optimize service quality, improve service levels and reduce costs. Without ITIL, IT teams lack the vision needed to proactively identify and resolve problems before they affect services, users and the overall business. ITIL’s ‘common sense approach’ provides the IT service support to analyse each issue and determine its root cause. Despite the benefits, many companies find ITIL too complex and expensive to implement and align to their businesses.
“Most of the help desk tools in the market aren’t ITIL-ready,” said Uma Shankar, Product Manager, ManageEngine. “Tools that are ITIL-ready typically aren’t user friendly and rarely support users who need to manage IT assets and projects. For those capabilities, users would need to integrate third-party tools, which drives up the price of the final solution. This is where ServiceDesk Plus fits in, giving SMBs an ITIL-ready help desk that’s pre-integrated with asset and project management”
With ServiceDesk Plus enterprise edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users to take advantage of ITIL, including incident, problem and change management.