Schneider Electric has made a significant addition to its operations in India with the inauguration of the services bureau in Bangalore, a Center of Excellence that supports Critical Environments including data centers. Coming under the company’s IT Business Vertical (IT BU), the services bureau is a seamless integration of information management systems, monitoring solutions, data science and technical & operational expertise.
The services bureau is the core enabler to deliver world class operational efficiency and legendary reliability in critical environments, including but not limited to industry segments such as retail banking (ATM infrastructure management), healthcare (hospitals), high-end manufacturing & process automation units (that have high productivity targets), telecom (for high network efficiency) and of course data center environments. The services bureau has been set up with an aim to help customers from all these critical environments achieve a much higher utilization of their infrastructure and achieve superior operational efficiency by driving down energy costs, human errors and costly downtime.
Commenting on the announcement, Philippe Arsonneau, Senior Vice-President, APJ, Schneider Electric, IT Business Unit said, “Critical environments, including data centers are becoming increasingly complex to manage and operate, as the business risks associated with failure of such critical infrastructure equipment is too significant to disregard. Schneider Electric is best-positioned to respond to this challenge given our strong experience in critical environments, our heritage in using the latest technology to achieve optimal performance and our continued investment, organically and inorganically, as we evolve to a more Service oriented company.”
Adding to this, Nikhil Pathak, Vice President, Schneider Electric IT Business, India & SAARC said, “Over the last two years, our India team has built the expertise and experience in offering complete services for all critical environments. Many players are striving to tap into this business: the large IT players but also start-ups, segment specialists, system integrators, and of course our traditional competitors. We are proud to have the industry’s first complete critical environment services portfolio and offer this strategic value to our customers.”
Schneider Electric’s services bureau offers skills, tools & processes, and is an enabler to ensure that the critical infrastructure ecosystem achieves optimal performance. The services bureau has certified critical environment technical experts, ITIL-certified professionals, and business analysts who have expertise in designing, installing, operating, monitoring and supporting infrastructure solutions for enterprises globally.
The services bureau brings together the three key elements necessary to run critical environments and data centers successfully – Technical Expertise, Data Science and Technology. With the Services Bureau as the core enabler Schneider Electric has also launched their Asset Connect Services offer, a 24×7 service that will help monitor, diagnose, analyze, predict and resolve critical situations before they occur.