The introduction of a new software has simplified the passport application process in the country, according to Regional Passport Officer, Mumbai, Swati Kulkarni.
“Online appointment system has helped in managing passport applications in a scientific manner,” Kulkarni said.
The Regional Passport Officers of Mumbai and Thane, backed by the technology service provider TCS, explained the new initiatives for issuing passports, at the interactive seminar organized by the MoneyLife Foundation.
Introduction of biometric finger prints and system-captured photographs have helped promote transparency in the issue of passports, she said.
There are 78 Passport Seva Kendras in operation across India, Kulkarni said, adding, the Minister for External Affairs Sushma Swaraj wants passport service centres to be established even at the district level.
Thane RPO T D Sharma said lack of documentation is one of the primary reasons for delay in issuance of passports.
Many applicants still do not attach appropriate documents, he said, adding, online tracking facility helps in knowing at which stage the passport process is in.
Tanmoy Chakraborty of TCS explained the software system which is being used for issuance of passports and the benefits it has provided to the citizens.
Obtaining an Indian passport under the new system has become painless and there is no need to depend upon an agent, he said. As internet penetration in the country is increasing rapidly, many government services are also going online, promising to provide services at the click of the mouse.
Applying for and obtaining an Indian passport is still considered by many as a complex job.
Many people still sweat over minor details to be filled in the form and what documents to attach.
In India, three kinds of passports are issued to citizens- Personal or Regular Passport, Official Passport and Diplomatic Passport.
The Consular, Passport and Visa Division of the Ministry of External Affairs is responsible for issuing Indian passports on demand to all eligible Indian citizens.
The Passport Office website gives all the information about obtaining passport in the form of Frequently Asked Questions.
It also provides for online as well as offline submission of application forms