While much has changed this year for support centres—service desks, help desks, and desktop support — we must also remember that a lot has changed for the customers we serve, as well. They may lack the proximity of colleagues to answer simple questions, and distractions may abound if they are working from home. To meet and exceed customer expectations, support centres must be increasingly flexible in meeting demand as IT customers and end users work from home or return to the office — or some mix of both.
In this webinar, you will learn:
- How changing customer environments impact channel mix, working hours, and expectations.
- Increasing use of third-party cloud services and personally-owned devices requires a broader knowledge of interoperability.
- External stressors drive customers’ psychological needs for fast, secure, personalised service.
Speaker Profile:
Sanketh Shanbhag is a Solution Consultant at LogMeIn for the India market. He comes from a technology background with over 12 years of experience. In his present role, Sanketh is focused on providing the best possible solution for customers on Communication, Customer Engagement and Identity as a service in the Indian market.
Before LogMeIn, Sanketh has worked with organisations like SmartBear, HP-Microfocus and Infosys. He is an ardent Mark Cuban follower and likes spending time in gym or playing pool with his buddies.