Talking about how Dell works with its customers, Salokhe said, “When we engage with a customer, we start with a workshop understanding his requirements and then we carry out an internal assessment, consult with the customer, asking him if it fits the bill, before we move on to the next phase.”
This makes it easier for the company to resolve the pain areas of clients. However, Dell also has practice leads in specific fields that are consulted from time to time.
“We follow the inside-out approach. Currently, what is happening is that people think about the green quotient after they have implemented a project. The process should ideally start right at the time of purchase,” Salokhe explained.
“At Dell, we first create an efficient IT load; then we support that load with an efficient facility infrastructure,” he added.
According to Salokhe, Dell entered this segment after it got to grips with manufacturing servers and laptops and had sufficient know how to gauge where the technology was moving.
Dell, as part of its offerings, provides customers with free data center cooling facilities. Since, the company is vendor agnostic, customers can select any UPS or air conditioning equipment of their choice.