ClickSoftware Technologies, a provider of automated mobile workforce management and service optimization solutions, has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, the business app marketplace of Salesforce.com
ClickWorkforce is touted as an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
Built on the Salesforce platform, some of the features of ClickWorkforce include: easy creation and management of work orders, tasks and assets; optimized task scheduling and appointment booking using the software’s optimization engine; street level routing and map view for accurate scheduling; and self-service appointment booking portal and notifications for end-users, among others.
“The cloud is an important enabler to the future of the mobile workforce,” said Hannan Carmeli, President and COO at ClickSoftware. “Leveraging the power and flexibility of cloud computing combined with the real-time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce delivered within Salesforce. The new solution will enable all departments of a service organization to gain deeper visibility into all customer activity…”
“Businesses of all sizes are looking to accelerate their customer company transformation through social and mobile cloud technologies,” said Leyla Seka, vice president, AppExchange and Partner operations, Salesforce.com. “Partners such as ClickSoftware are leveraging the power of the Salesforce Platform to provide customers with the social and mobile cloud capabilities they expect, to help them grow their cloud business.”