Cognizant and XL Group plc’s (“XL Group”) global insurance operations has announced the development of a new mobile-enabled risk engineering platform that will transform and maximize risk assessment operations for Global Asset Protection Services (GAPS), XL Group’s property loss prevention services business.
Designed as a subscription-based service, the platform will deliver a superior customer and colleague experience, while improving the quality, speed, accuracy, and productivity of risk
consulting operations. Using the new platform, XL Group’s underwriters and clients will receive actionable information in near real-time to help them make more informed decisions while managing risk and reducing losses more effectively.
Besides delivering an improved view of complex risks to underwriters and customers, the platform will provide powerful mobile tools for XL Group’s risk engineers to quickly and seamlessly access, capture and analyze critical data. By enabling risk engineers to stay engaged with clients continuously and free up more time for consultation, the platform will facilitate stronger collaboration between clients and engineers.
Additionally, it will improve throughput, cost-effectiveness, and turnaround time from data capture to customer reporting, while reducing the amount of equipment and paperwork that engineers need to carry onsite.
“With risks getting more complex,leveraging best-in-class mobile technology is key to further enhancing XL Group’s risk management capabilities underpinning the flexibility, resilience and creativity that differentiate us. Our collaboration with Cognizant will enable us to raise the bar in risk consulting service delivery,” said Myron Hendry, Executive Vice President and Chief Platform Officer, XL Group.
“We have been exploring how mobile technology could help us improve our colleague and customer service experience, and differentiate us as an employer of choice and market leader. In Cognizant, we have found a company who shares our commitment to innovation and customer satisfaction and can work directly with our field engineers to conceptualize and incubate a next-generation solution that will further strengthen our distinctive value proposition,” said Tim Heinze, Senior Vice President, Head, Global Asset Protection Services, XL Group.
“We are pleased to have been selected by XL Group for its business-critical risk engineering initiative. The future of risk engineering is about automated data collection, real-time access to
data in the office and on the road and integrated customer experience and knowledge sharing. Enterprise mobility can help insurance companies address the challenges of a dynamic risk environment for competitive advantage,” said Ben Bengtson, Senior Vice President and Global Market Leader – Insurance, Cognizant.
“By streamlining XL Group’s analytical risk engineering processes and enabling better differentiation of risks with superior pricing accuracy, our mobile risk engineering platform will help XL Group run better and run differently by fostering more productive collaboration between business and IT, and unleashing innovation and new potential across the organization,” added Bengtson.