On the occasion of Data Privacy Day, Andy Teichholz, Global Industry Strategist, Compliance & Legal at OpenText, shares his views:
“Data privacy reform has changed our global community forever. As we begin 2022, organisations face an emboldened world demanding greater accountability and trustworthiness. The recent steps taken by several countries to bolster their consumer privacy rights and processing activities (such as China’s Personal Information Protection Law) will have a far-reaching global impact on privacy rights and data protection practices.
People are more empowered than ever to exercise their rights, submit Subject Rights Requests (SRRs) and reclaim control of their information. They want to understand how their data is used and to access, correct, delete, and restrict use. To meet these data-intensive demands and overcome a scarcity of resources to support key business activities, organisations must embrace process automation for SRR response and apply case management tools that best track its performance and effectiveness. A well-executed program that delivers a strong experience will be critical to improve customer satisfaction and loyalty.”