Dell today announced that it has successfully deployed Dell OEM solutions for Agmatel, a leading provider of kiosks to the public sector in India. This implementation has helped Agmatel reduce their total cost of ownership by 30% along with offering speedy delivery.
Like other authorities, India is rolling out self-service kiosks at many sites, including government agencies, to deliver a faster and more efficient service to citizens. Looking at the growing demand for self-service kiosks, Agmatel also decided to develop its own range of kiosk solutions. For this the company ordered PCs from original equipment manufacturers (OEMs) in China and Taiwan to power its kiosk terminals but problems started arising when the PCs came unsupported, leaving Agmatel with the substantial cost of servicing hardware warranties in the field. Also, because the PCs were manufactured outside of India, they had to undergo stringent testing by officials before they could enter the country.
Owing to Dell’s unremitting supply of technology to public sector clients for many years, Agmatel decided to switch to Dell OEM Solutions and Intel processors to help solve its challenges.
Using Dell’s solution, Agmatel was able to offer speedy delivery which further reduced their total cost of ownership of kiosk solution by 30%. Moreover, Dell also provided them immense support across India so that if they need to resolve a technical issue, Dell will send an engineer with a replacement part immediately without having Agmatel incur any cost in spares or sending out their own engineers.
“Agmatel through their deep insight into rapidly changing technology have been a step ahead to understand the needs of customers and offer best of Kiosk solutions. With best of innovative technology available at hand from Dell, Agmatel have revolutionised the concept of information and transaction by producing multifunction kiosks of excellent design with robust construction”, said Vijay Kumar Malhotra, Co-Founder and Director, Agmatel.
With greater speed and a lower TCO, Agmatel is anticipated to rapidly increase kiosk production over the coming years. By using Dell’s solution, Agmatel plans to jump from shipping 3,000 kiosks every year to 10,000 units per annum which will make them a leading vendor of kiosks to Indian public sector in India.