As enterprises face an increasingly complex and converged IT environment, they require a higher level of service to maintain and optimize performance. Coinciding with the fifth anniversary of its award-winning ProSupport service, which boasts 90 % customer satisfaction around the globe, Dell unveiled its new ProSupport enterprise suite of services.
With new support offerings and automation, customers can improve the hardware performance and stability in the data center, leverage the insights gained through intelligent data and increase the productivity of their teams.
The Dell ProSupport enterprise suite includes Dell ProSupport plus, which proactively improves the performance and stability of critical enterprise IT systems. Dedicated technical account managers provide monthly reporting and performance recommendations to ProSupport plus customers based on insights gained through remote monitoring and data collection as well as trends and best practices identified across the Dell customer base. ProSupport plus customers also have direct access to a team of Dell support engineers with detailed expertise in all of Dell’s enterprise products as well as hypervisor and operating systems –resulting in faster, expert resolution of issues when they arise. Dell ProSupport Plus, available today in 70 countries, allows customers to adopt new technologies with confidence knowing that Dell’s best resources are with them every step of the way.
It also include SupportAssist which identifies potential problems before they become severe, and in some cases, before they happen. SupportAssist remotely monitors enterprise systems and when a problem is identified, it collects and transmits information to Dell and automatically creates as support case. This allows our ProSupport engineers to gain insight into the problem and begin troubleshooting before proactively contacting the customer.