Federal Bank is conferred the honor of being adjudged the winner of the Best Bank Award for “Mobile Banking and Electronic Payments” 2011-12 and the Best Bank Award for “CRM & Business Intelligence Initiatives” 2011-12 among small banks by the Institute for Development and Research in Banking Technology (IDBRT). These Banking Technology Excellence awards were instituted by IDBRT to recognize and reward the efforts of the banks aimed at better use of technology, greater levels of technology absorption, and improved levels of customer service and satisfaction through innovative use of technology.
On 3rd August 2012, in a specially convened meeting Dr D Subbarao, Governor, Reserve bank of India gave away the awards in twelve disciplines of technological excellence to bankers in India in which Federal Bank came out the winner of two. The bank is relentlessly moving forward in harnessing the sophistication in technology to provide the best of services to its customers ensuring integrity, security and confidentiality of information.