HP today announced it has expanded the HP converged cloud professional services suite with new HP technology services that enable customers to optimize traditional and cloud deployment models for any workload, while maximizing return on IT investments.
Organizations are embracing hybrid delivery to speed innovation, increase agility and lower operating costs. However, disparate architectures, underperforming service level agreements (SLAs) and fragmented support can slow the adoption of a hybrid model that includes private, public and managed clouds.
According to Gartner,as hybrid deployments and heterogeneous landscapes proliferate, integration will continue to dominate the cloud discussion. New HP Technology Services provide customers with a single contact for hybrid cloud design, implementation and support that is personalized for their unique needs, delivering a proactive, cohesive cloud solution.
“Failure to plan workload deployments with the right service levels across the hybrid cloud can lead to outages and poor performance, negatively affecting user experience,” said Biswanath Bhattacharya, Vice President & General Manager, India Technology Services, Enterprise Group, HP.
“HP Technology Services helps provide consistent, enterprise-grade support for hybrid environments so customers can realize the true benefits of cloud computing—flexibility, efficiency and agility,” added Bhattacharya.
HP Converged Cloud Support provides customers with a single point of support and accountability across private, managed and public cloud. HP experts proactively monitor for potential issues and provide a more personal support experience across the end-to-end environment. As a result, customers can rapidly diagnose and resolve issues to free up IT resources for innovation.
“As IT environments increase in complexity, support services for hybrid cloud environments must evolve to meet enterprise performance and availability demands. HP’s Converged Cloud Support is designed to meet these requirements, backed by HP’s strength in partnerships and global support capabilities,” said Rob Brothers, IDC.
Available as an early experience Program to select customers through 2013, HP Converged Cloud Support will include services that monitor SLAs to ensure a seamless user experience, reduce downtime and optimize performance. HP offers advisory services to assess and map critical and noncritical workloads to ensure workloads are run on the most effective platform.
For customers looking for the benefits of cloud’s pay-per-use model, the HP Flexible Capacity Service option offers immediate access to on-site storage, server and networking resources, allowing customers to scale and pay only for the capacity used. This service is now enhanced to include support for HP Software and HP Moonshot products, to simplify management and utilize capacity as a whole system.
A siloed, disconnected approach to consuming and building private, managed and public cloud services creates islands of IT that are costly, confusing to users and lack functionality.
The new HP Cloud Design Service guides customers through the design and architecture process to deliver a detailed, ready-to-implement cloud solution based on HP best practices and HP Converged Cloud Reference Architecture. Unlike competitor offerings that complete design during implementation, HP focuses on seven design modules—cloud portfolio management, operations, platform, demand management, governance and security. All design modules can be separately ordered while complementing each other as part of a common framework.The service also integrates offerings from partners and other technology
vendors to deliver a comprehensive solution tailored to each customer’s unique requirements.
Cloud computing changes the way IT services are deployed and consumed, but requires greater performance, scalability, availability and agility. Without the right proactive planning, increased demands on the network can create a bottleneck for cloud solutions.
HP has extended its cloud professional services portfolio to address cloud ready networking with:
·Network Cloud Comprehensive Assessment—an end-to-end network analysis that provides visibility and insight into performance across servers, applications and networks. With greater insight into the design and optimization of complex cloud environments, customers can resolve and manage performance problems, lowering IT costs and enhancing user experiences.
·Network Cloud Acceleration Service—a wide area network (WAN) optimization solution that improves productivity and efficiency while reducing costs by accelerating private cloud service delivery and ensuring consolidated, virtualized applications and services accessibility.
HP Technology Services provides support and training offerings specifically for customers deploying HP CloudSystem, the industry’s most complete,integrated and open solution for building and operating clouds, to power their private cloud. These include:
·HP Proactive Care for CloudSystem—offers proactive problem resolution, preventing 66% of outages through advanced remote support capabilities and direct access to knowledgeable technical experts saving time and minimizing operational costs.
·HP CloudSystem Expert Assistance Service—a five-day service offering access to HP’s Matrix Masters who, based on knowledge transfer, configuration advice and operational best practices, help train IT staff on new technology while improving system adoption and operation.
HP Technology Services has helped more than 1,000 HP CloudSystem customers simplify and fast track their cloud deployments.