The United Arab Emirates Federal Authority for Government Human Resources (FAHR) announced it is transforming its eGovernment services by teaming with IBM to deliver more personalized mobile capabilities that improve employee engagement and streamline access to key resources.
The IBM MobileFirst Platform provides FAHR with a secure and reliable solution to enable the UAE’s Federal Government employees to access sensitive data and conduct transactions on any mobile device.
The first app (called FAHR) built on the platform allows employees of ministries and federal bodies to apply for, cancel or track vacation days; browse and update personal data; check on monthly salary details; produce certificates; and access medical insurance information.
The FAHR app provides scalable access to services by employees of all the UAE ministries and 17 autonomous agencies. The app includes 26 smart services that enable users to conduct their own human resources transactions and access information and data with greater ease, security and speed. Users can also be alerted about new services based on their location.
The FAHR app was accessed by one million unique users within the first three months. Additionally, 18 percent of the self-service transactions through the Human Resources Management Information System, “BAYANATI, “have been executed using the Authority’s Smart App, a number that is expected to continue to climb.
“We have worked with IBM to develop a well-defined mobile strategy that is aligned with our business in order to drive employee productivity,” said Kelaitham Al Shamsi, director of Human Resource Management Information System, Federal Authority for Government Human Resources.
With the IBM MobileFirst Platform, FAHR was able to reduce the time to market for its app. FAHR also benefits from secure connectivity with back-end systems, allowing it to efficiently manage version upgrades, user data and audit data. With advanced mobile analytics capabilities, FAHR is able to analyze patterns and usage trends to gain insight into the most frequently used services, peak use time and device preference.