IT services firm Infosys today announced that it has signed a contract with Toyota Motor Europe for the provision of its Pan-European application support.
Under the four-year pact Infosys will deploy a managed service model, covering applications across a variety of Toyota’s operational areas in Europe, including core automotive processes (such as supply chain, manufacturing, sales, after sales and customer service) and corporate functions (including human resources and finance). This will enable Toyota’s IT employees to focus on business support and project development, in addition to supporting cost optimization.
“Moving to a managed service model for our application support will help us track and improve service levels across the portfolio. Additionally, standardization, Global Delivery Model coupled with scale, productivity benefits and continuous improvements will help optimize application management costs. We selected Infosys as it brings to us a long history of professional project delivery as well as a culture of flexibility and client focus,” said Pierre Masai, Chief Information Officer, Toyota Motor Europe.
“Toyota Motor Europe has a wide range of applications across its operations in Europe, so effective support of these is a crucial part of the IT operations. Bringing consistency and predictability to the management of these will help Toyota reduce costs as well as improve service levels for its customers and employees. This program will further strengthen our partnership with Toyota Motor Europe as well as our focus on the automotive sector – a sector which is a key engine of our growth in Europe,” said Nitesh Bansal, Head – Vice President and Regional Head Manufacturing, Europe, Infosys.
Prior to this agreement, Infosys has been a key partner of Toyota Motor Europe for projects and transformation delivery services in various initiatives such as its Pan-European IT landscape transformation and connected car.