Nokia announced the appointment of Sanjay Malik as Head of India market, effective August 1, 2016. In his new role, Sanjay will lead customer operations, drive the business growth strategy and superior customer engagement services for the India market. He will be based in Gurgaon.
Sanjay is currently Head of Network Implementation (NI) at Nokia Global Services and is credited with efficiently driving growth and delivering strong performance both in terms of revenue and operational efficiency. Previously, Sanjay was heading Bharti GCBT (Global CBT), where he led the transformation of the business by enhancing customer satisfaction, market share and business results across India and Africa. Sanjay, who joined Nokia in 2000, takes over from Sandeep Girotra, who has been heading the Indian market since 2011. Girotra has recently been appointed as the Head of Asia Pacific and Japan (APJ) market for Nokia.
Ashish Chowdhary, chief customer operations officer at Nokia, said, “I welcome Sanjay Malik as Head of India and am confident that with his strong track record and proven management expertise, he will be able to drive the India market to the next level. Sanjay is well acquainted with the Indian telecommunication industry and is a dynamic business leader with a proven track record of leading growth, turnarounds, customer management, value selling, large multi-cultural organization development and delivering performance.”
Commenting on his new role, Sanjay said, ”I am delighted to take on this exciting role in such a growing and diverse market as India and will continue our relentless drive to excel in this key market. I look forward to serving our customers in the region as we continue to deliver superior products and enable service providers to provide world-class voice and data services to their subscribers.”