Oracle has announced that with over a hundred different Oracle applications on the Cloud, including ERP, HCM, Talent Management, Sales & Marketing, Customer Experience, it is witnessing strong momentum for its Cloud applications in the Indian market.
In addition to speed, agility, and business efficiency, Oracle’s Cloud applications can provide organizations with a range of unique social networking-related features, including the ability for employees to collaborate with one another and reach out to customers on public social sites such as Facebook or LinkedIn, to personalize end-user engagements and boost business opportunities.
Oracle’s Cloud applications successes include CRM, PeopleSoft and RightNow CX.
“Customer delight remains our single-minded focus,” said Sathish Udupi, Vice President – IT, Flipkart.com. “It is a customer empowered environment and delivering customer delight can’t be compromised, especially for an e-commerce business like ours. As Flipkart gained popularity, volume of requests shot up, manual work increased manifold and we had to suddenly increase the number of our agents. Gaining visibility across all channels was becoming difficult. Oracle RightNow CX helped us dramatically – its Cloud based solution offered us a centralized solution for customer service and internal systems, increased agent efficiency, eliminated manual work, offered a 360 degree view of customers and provided complete visibility and reporting of agent performance.”
“Oracle has a legacy of offering applications as Cloud services and has pioneered the concept of accessing applications on demand. We are recognized as one of the world’s leading providers of Cloud applications services, with over 25,000 users in India accessing our applications in the Cloud,” said Atul Tuli, Director, CRM, Oracle India.
“Oracle Cloud offers the broadest portfolio of software as a service, platform as a service, and social capabilities, all on a subscription basis,” said Dhruv Singhal, Senior Director, Sales Consulting and Cloud lead, Oracle India. “It delivers instant value and productivity for end users, administrators, and developers alike through functionally rich, integrated, secure, enterprise Cloud services. We also provide comprehensive products for Cloud providers to build and manage private Clouds, and manage Cloud services to help customers fully manage and/or host their Clouds.”