Businesses will now be able to have customers use FB Messenger to message them just as they use other solutions embedded within CloudAgent including voice, email, and chat.
Close on the heels of the F8 conference last week, Ozonetel Communications announced a significant enhancement to their CloudAgent solution. Businesses will now be able to have customers use FB Messenger to message them just as they use other solutions embedded within CloudAgent including voice, email, and chat.
Chaitanya C, Chief Innovation Officer for Ozonetel shared: “We have evolved rapidly from being India’s only full stack voice solution to a complete customer communication solution. While we are doing more than 10 million calls per day across both our developer platform, kookoo and our contact center solution, CloudAgent, we are beginning to see clients looking to integrate web and in app chat, email and feeds from Twitter or Facebook to manage customer service. The percentage of non-voice interaction is less than 5% right now but we want to be ready for it as it grows. We are excited to have taken this from announcement to scalable product in 48 hours. Really looking forward to see developers and customers use this.”
Current initial clients to try out the FB Messenger integration include W for Woman, Zomato, Voonik, BigBasket and Fitternity.