Pacnet has announced the launch of Pacnet Connect, an enhanced customer portal that provides online information and communication. In addition, the company announced the appointment of Paul Cooney as Vice President of Customer Operations to manage the company’s global customer support team.
Cooney, was previously responsible for Customer Operations with Nokia Siemens Networks in Australia and brings over 28 years of industry experience including the management of multi-country customer operations for global IT and telecommunications companies such as Ericsson Global Services and Asia Netcom.
“I am very excited to join Pacnet as it embarks on a range of new initiatives targeted to deliver enhanced service and support to customers around the world.The launch of Pacnet Connect demonstrates our continued innovation and strong commitment towards improving our customer experience by enabling real-time monitoring and management of these services,” said Cooney.
Pacnet Connect complements the company’s broad customer and technical support capabilities which include its Malaysia-located Customer Services Center, Network Operations Centers (NOCs) in Singapore Sydney and global field operations team. It allows customers to access service details, monitor network performance, process billing information and request support and can be accessed from anywhere and on a variety of endpoints, including desktop, notebook, tablet and mobile devices.
“The launch is an important step in Pacnet’s strategy to enhance its customer engagement and experience through the development of IT systems which enable the delivery of on-demand data, connectivity and IT services with multi-device real time updating,” added Cooney.