Tata Communications has announces that it has completed a successful multi-technology implementation of network consolidation, business video and managed voice services for KPIT Cummins. The technology overhaul provides KPIT Cummins with new levels of unified communication (UC) and enterprise mobility to meet the demands of an increasingly mobile and geographically dispersed workforce.
Tata Communications is now KPIT Cummins’ single connectivity partner for both domestic and international Multi- Protocol Label Switching (MPLS) and 100 Mbps internet connectivity with dual last-mile resiliency across the company’s 20 facilities globally. By consolidating its network, KPIT Cummins is now able to achieve maximum uptime and streamline communications between its employees, customers and offshore development centres.
Further global collaboration to the business has also been enabled through the deployment of eight private Telepresence rooms, together with multiple video clients across employee laptops and tablets. This business video initiative has significantly reduced communication and travel costs by an estimated 20 – 25 per cent, whilst ensuring that KPIT Cummins is able to offer face-to-face virtual interaction with its customers – regardless of where in the world they are based.
Mandar Marulkar, Head of IT infrastructure, Systems and Chief Information Security Officer at KPIT Cummins says, “Our priority is to empower our geographically dispersed employees with a seamless unified communication experience that boosts productivity and enables better customer experience. Bringing data, voice and video onto a single network, coupled with the deployment of business video tools such as private Telepresence facilities has really made a difference to our operational efficiency resulting in improved customer satisfaction.”
As part of KPIT Cummins’ unified communication strategy, Tata Communications has also implemented an International Private Leased Circuit (IPLC) voice network as well as audio conferencing services. The network infrastructure is integrated with the company’s existing IP telephony system, enabling employees to use their IP telephones or PC clients to call any of their colleagues at any of the 5,000 global office extensions.
John Hayduk, CTO & President, Tata Communications says, “By consolidating its connectivity infrastructure, KPIT Cummins has improved the availability, capacity, performance and management of its network. Coupled with our managed voice and Telepresence deployment, an improved level of integrated communication and collaboration now underpins all its business activity. Through our experience of delivering centralised IP voice and data services worldwide, we deployed this complex project in less than three months enabling KPIT Cummins to focus on its core business while reaping the rewards in record time. Unified communications is becoming more and more central to business operations and we are proud to be at the heart of making this a reality for KPIT Cummins.”
Through this deployment, KPIT Cummins will benefit from Tata Communications’ global infrastructure, including the world’s first wholly-owned round-the-world fibre optic cable ring and commitment to drive inter-company video collaboration through its Global Meeting Exchange™ Telepresence inter-exchange network – one of the broadest and widest-reaching Telepresence networks available today. Tata Communication is also the largest wholesale voice provider in the world. This robust infrastructure enables Tata Communications to advance the reach and leadership of its customers across the globe.