Tata Communications has launched RoamPulse platform, a real-time roaming intelligence service that allows mobile network operators to improve their customers’ roaming experience and make their business more efficient.
RoamPulse provides real-time monitoring, reporting and alarming of all roaming traffic and answers the growing market problem of undetected roaming issues. These issues can cause significant commercial loss for mobile operators, trigger customer churn and negatively affect market perception.
According to the company, using RoamPulse, the operators can deliver a superior roaming experience to their customers by proactively identifying problem areas and reducing the number of service outages. For consumers, RoamPulse paves the way for a seamless roaming experience – anytime, anywhere – with better availability across voice, messaging and 2G/3G and 4G/LTE.
Jeff Bak, Vice President-Mobility Solutions at Tata Communications, said, “Tata Communications recognised a growing need in the mobile operator market for a hosted and managed roaming intelligence tool covering all roaming interfaces, which is why we developed RoamPulse. This is an important milestone in Tata Communications’ development, as we introduce another service to help mobile operators improve subscriber experience.”