Avaya on Wednesday announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for mid-sized businesses.
Findings of a recent Avaya survey reveal that organisations of all sizes across Asia Pacific that have adopted good Customer Experience Management (CEM) strategies have witnessed profit changes in the last 12 months, with 64 percent acknowledging an increase in loyalty.
With fewer resources than their large-sized counterparts, mid-size companies are often challenged to provide multichannel customer care with technologies typically built for larger enterprises. Avaya claims to fill the gap in purpose-built mid-market communications and collaboration solutions to enable both mid and large enterprises to equally address the needs of their most strategic assets: their customers.
Avaya Contact Center Select is expected to be generally available globally in June 2014 through Avaya channel partners. The software starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. Additional licenses are available on a per agent basis.