In this video:
Sameer Jadhav, Executive Vice President – Digital Products, Innovation & Partnerships, Aditya Birla Capital
Topic: Generative AI for Improving Customer Experience
Key Highlights:
[1] AI is shifting from text to voice interactions, enhancing accessibility and user experience, particularly for rural populations.
[2] We need GenAI models in Indian languages using multilingual voice-based UI in Indian Languages
[3] Information -> Decision -> Action is a golden pattern for end-to-end workflows that marry predictive AI & GenAI in complementary ways
[4] We have 250+ voice bots across customer onboarding service and retention journeys for customer convenience & scalability
[5] Our multilingual bot, Zara is a first of its kind audio visual bot supported by ML for on-call digital payment assistance for renewals