Moderated by Sandhya Michu, Principal Correspondent, Express Computer
Key Highlights:
+ Investment in communication is important whether with partners or with customers: Siddhartha Reddy, Product Lead, udaan
+ We witnessed behavioral changes from customers because people were living at home. Hence, chatbots helped us for a better customer experience.: Yash Dayal, CTO, Zivame
+ With ML algorithms, we launched a feature for customers to check the size of the eyewear by testing it on selfie during the Covid times: Ramneek Khurana, Co-Founder, Lenskart.com
+ Identity theft and machine identity is the area of concern. Cyber sense is a new culture that we should build together: Rohan Vaidya, Regional Director, India & SAARC, CyberArk Asia Pacific & Japan
+ Change and reinvent workflow to optimise regular operations: Marut Singh, CTO, CARS24
+ Segmentation of users is important in Zero Trust network as a building block: Alain Sanchez, EMEA CISO, Senior Evangelist, Fortinet
+ We implemented systems to track people’s health and built contactless delivery to provide a seamless experience to customers and partners: Chakradhar Gade, Co-Founder, Country Delight
+ Ensure software systems are secured and aware developers about the security operations: Amit Verma, Sr. Director, Engineering, BigBasket.com