In this video:
Rohit Kilam, Chief Technology Officer, HDFC Life
Topic: Harnessing the Power of Emerging Technologies to Transform the Insurance Experience
Key Highlights:
[1] AI-powered analytics and cloud-native architectures are being used to predict and respond to customer needs dynamically.
[2] Digital-first models go beyond technology, focusing on empathy and a customer-first philosophy.
[3] By putting ourselves in customers’ shoes, HDFC Life ensures that every innovation provides genuine value, addressing both immediate and long-term needs.
[4] We are in an era of technological advancements, with AI integration growing rapidly in both daily life and businesses, shaping how we compete, innovate, and operate.