In this video:
Session: Kuldeep Kumar Upadhyay, Director Industry Advisor, Manufacturing, Salesforce India
Topic: Intelligent Customer-Centric Supply Chain & Logistics – “Ship with CRM”
Key Highlights:
+ In the era of Supply Chain 4.0, buyers, suppliers, transportation and logistics are all connected digitally
+ Companies will need to ensure that their digital channels are on par with or better than those of their competition in the new environment: McKinsey
+ There is a shift from shipment-centric to customer-centric
+ Collaboration backed by analytics, physical flow and IR 4.0 is the need of the hour
+ The Pandemic has brought crucial changes to adopt from traditional to digital channels