In this video:
Vinod Bhat, CIO, Vistara – TATA SIA Airlines Ltd
Topic: Generative AI and Customer Service
Key Highlights:
+ 74% of consumers would rather use chatbots than wait for a human agent
+ Chatbots can cut down wait time
+ We will see more AI managed interactions at call center by 2026
+ Threat actors can try to break the chatbot to damage reputation, and can lead to ransomware
+ We see organisations using co-pilot for many activities/jobs