In this video:
+ T. Ravi Kiran, Commissioner, Electronic Service Delivery (MeeSeva), Dept. of IT, Electronics & Communications, Telangana
+ Sanjay Kumar Das, WBCS (Executive), Additional Secretary, Science & Technology & Bio-Technology Department, State Information Security Officer, West Bengal
Topic: E-Governance in Action: Leadership Perspectives
Key Highlights:
[1] T. Ravi Kiran, Commissioner, Electronic Service Delivery (MeeSeva), Dept. of IT, Electronics & Communications, Telangana:
+ Digitalization and AI streamline citizen services by utilizing extensive government data to automate certificate issuance, reducing bureaucracy and delays
+ AI-driven decision-support systems categorize applications, automating approvals and triggering related services like insurance claims based on citizen data
+ Cross-sector integration via APIs enables private entities to verify citizen information efficiently, creating a comprehensive government service ecosystem
[2] Sanjay Kumar Das, WBCS (Executive), Additional Secretary, Science & Technology & Bio-Technology Department, State Information Security Officer, West Bengal:
+ Effective data visualization and citizen data rights are crucial for AI adoption, ensuring privacy and improving public sector decision-making
+ Government data should be shared securely with startups to enable scalable, accessible solutions, fostering innovation and economic growth
+ The skill gap in cybersecurity arises from a mismatch between market needs and available trained talent, requiring continuous skill development