In this video:
Fireside Chat: Girish Nayak, Chief – Customer Service, Technology & Operations, ICICI Lombard GIC Ltd & Harshal Desai, Special Correspondent, Express Computer, Indian Express Group
Topic: How insuretech is changing the landscape of the insurance industry in the year 2022
Key Highlights:
+ The pandemic has been a game-changer on the digital front
+ We are trying to transform point interaction into a continuous engagement with the customers
+ Moving from the old waterfall approach of development, to a more agile development principle
+ Risk management part of the value chain needs to focused
+ Using AI enables organization to predict events before time, rather than being reactive