Consumer taking charge of the interaction is a relationship revolution
Bryan Sheppeck, Senior VP, Worldwide Sales, Aspect Software, talks to Jasmine Desai about the sea change in the customer service…
Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.