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RCS: A New Era of Customer Engagement
Infobip
RCS: a new era of customer engagement In collaboration with IDC, Infobip explores how Rich Communication Services (RCS) are transforming customer engagement in the Asia-Pacific (APAC) region to create interactive, personalised experiences that drive brand loyalty and enhance communication. What you’ll find in this eBook? This eBook will provide insights into the growing adoption of RCS in APAC, and how brands can leverage rich media messaging to effectively personalize the customer journey and drive satisfaction. Unlock the power of RCS and deliver secure interactive experiences How to leverage RCS to be a trusted voice that reduces phishing risks What brands […]
Unlocking the potential of generative AI in CX
Infobip
In collaboration with IDC, we explore the rising adoption of generative AI in shaping customer experiences (CX) in the Asia-Pacific region and what brands should know about leveraging this technology to elevate CX. This eBook will provide insight on the growing trend of GenAI in building customer experience strategies, and how brands can leverage AI to effectively automate and personalize the customer journey and improve pain points. • Learn about modern challenges GenAI solutions can help resolve • How to leverage GenAI through the entire customer journey • What brands need to consider when adopting this technology and how to […]
