5G will drive real-time connectivity, while digital twins will revolutionise process simulation and optimisation: Nishant Rathi, NeoSOFT

In an exclusive interaction with Express Computer, Nishant Rathi, Founder, NeoSOFT, shares the company’s strategies, innovations, and vision for the future of technology. Highlighting NeoSOFT’s recent achievement of obtaining CMMI Level 5 appraisal for the second time, Rathi emphasises its commitment to process maturity, quality delivery, and global client trust. He explores how NeoSOFT’s advanced GenAI solutions are transforming industries like finance, media, manufacturing, and education with real-world applications driving tangible results.

How does achieving CMMI Level 5 appraisal for the second time enhance NeoSOFT’s ability to deliver high-quality solutions and attract global clients?

Achieving CMMI Level 5 for the second time is a testament to the discipline and maturity of our processes. It’s not just about certification; it’s about a culture of excellence we’ve built over the years. This recognition reassures our clients across the globe that NeoSOFT is a partner they can trust with their most critical digital initiatives. It validates that we consistently deliver predictable, high-quality outcomes, which naturally attracts businesses worldwide that look for reliability and innovation in a partner.

Could you elaborate on the real-world applications of your enhanced GenAI solutions and the specific industries NeoSOFT is targeting?

GenAI is already making a significant impact across industries, and we’re proud to be at the forefront of this transformation. In finance, for instance, our solutions are streamlining credit risk analysis and underwriting processes by analysing vast amounts of data to predict risks and ensure faster approvals. We’re also enhancing customer support through AI-powered chatbots that offer 24/7 assistance, creating better customer experiences.

In media and entertainment, it’s all about AI-driven content creation, personalised recommendations, and audience engagement analytics—helping businesses stay ahead in a competitive space. For manufacturing, our focus is on predictive maintenance, where AI identifies potential equipment failures before they occur, reducing downtime and increasing efficiency.

In ed-tech, our solutions are powering personalised learning experiences, adapting content to suit the individual pace and style of learners. We’re also automating administrative processes like grading and feedback, enabling educators to focus on what truly matters: teaching. 

Similar to these solutions we are adding a lot of value in manufacturing, logistics and health care sectors as well.

These applications aren’t just ideas, they’re driving tangible results for our clients and helping industries innovate at scale.

What challenges do you foresee in the wider adoption of blockchain and robotic process automation (RPA), and how is NeoSOFT addressing them?

Honestly, the biggest challenge with blockchain is the perception that it’s too complex or expensive to implement. Add to that the lack of interoperability between platforms and ongoing regulatory debates, it can make companies hesitant. For RPA, scaling is often the issue. Many businesses get stuck after automating the first few processes because integrating with legacy systems can feel overwhelming. We tackle these head-on. With blockchain, we’ve developed modular solutions that lower the entry barrier and focus on interoperability. For RPA, we guide businesses through change management, simplify integrations, and provide scalable frameworks. It’s about meeting clients where they are and taking them where they need to be.

With IT consulting evolving rapidly, how is NeoSOFT positioning itself to cater to the unique needs of both SMEs and Fortune 500 companies?

We’ve built NeoSOFT to be flexible because the needs of an SME are vastly different from those of a Fortune 500 company. For SMEs, it’s about agility and cost-effectiveness, helping them transform quickly with solutions that fit their budgets. For Fortune 500 companies, it’s all about scale, complexity, and alignment with their strategic goals. Our global delivery model and our ability to customise solutions make us uniquely positioned to serve both ends of the spectrum. Whether it’s a startup trying to make its mark or a large enterprise aiming to stay ahead, we bring the same passion and commitment to every project.

What digital transformation trends do you believe will redefine industries in the next five years, and how is NeoSOFT preparing for these shifts?

There’s so much happening in tech right now—hyper-automation, AI-driven personalisation, edge computing, even the metaverse. These aren’t just buzzwords; they’re reshaping how industries operate and interact with their customers. For example, 5G will enable real-time, highly connected operations, while digital twins will let businesses simulate and optimise their processes in entirely new ways. At NeoSOFT, we’re staying ahead by investing in R&D and upskilling our teams. We’ve created centres of excellence to experiment with these technologies and are working closely with clients to integrate them in practical, scalable ways. We’re not just watching these trends, we’re helping shape them.

How is NeoSOFT integrating sustainability into its IT practices and solutions to align with the growing emphasis on environmentally conscious operations?

Sustainability isn’t just a checkbox for us—it’s a responsibility. We’re designing energy-efficient software, leveraging green cloud solutions, and encouraging paperless workflows wherever possible. Even in our IT infrastructure, we’re optimising for minimal energy use. For our clients, we’re building tools to help them track and reduce their carbon footprints, optimise energy usage, and adopt eco-friendly practices. It’s about creating a ripple effect—when we integrate sustainability into what we do, it empowers businesses across industries to make more environmentally conscious choices. That’s the kind of impact we’re aiming for.