Express Computer

GenAI provides our agents with intelligible insights that enhance productivity: Amit Vohra, CTO, Teleperformance in India

By Adarsh Som On Jun 12, 2024

In an exclusive interview with Express Computer, Amit Vohra, CTO, Teleperformance in India opened up on how cutting-edge technologies like GenAI, analytics, and mixed reality have posed game changers for enhancing customer experience. “As an example, our email business has witnessed a boost. GenAI model feeds our agents with comprehensible insights helping them to be more productive and correct while interacting with customers,” Vohra highlights.

Watch the full insightful interview:

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Adarsh Som

I'm an ardent journalist and believes in 'experience is the best teacher'. I've been writing extensively on Technology applications and growth of IT. Besides, I've covered numerous themes for print and online media including e-Governance, Urban Planning & Development, SDGs, etc. during early days of my career.

Exclusive Video Interview with Amit Vohra, CTO, Teleperformance in India

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