Revolutionising Customer Engagement: How Composable DXP Paves the Way for Personalisation
By Nishant Patel, Founder & CTO, Contentstack
The need for personalisation and agility was already taking shape when Gartner predicted in 2021 businesses would have to decompose monolithic DXPs to meet dynamic customer
requirements. In essence, a Composable DXP is a modern, modular system breaking away from the restrictive nature of traditional platforms.
Two critical features set Composable DXP apart from monoliths- modularity, providing flexibility of choice to select specific digital experience components, and adaptability, which ensures scalability of dynamic business requirements.
Why Composable DXP is the Game-Changer?
Composable DXP’s modular architecture enables businesses to integrate diverse tools and
services. This flexibility ensures swift adaptation to market changes without system downtimes. While monolithic platforms slow down development timelines, Composable DXPs simplify IT upgrades. This agility enables businesses to focus on innovating, not just maintaining. The efficiency of a Composable DXP translates to reduced operational costs and increased profits.
Integrated analytics tools in Composable DXP provide an encompassing view of customer
behaviors in real-time, refining personalisation strategies. Its headless CMS foundation ensures content creation and deployment independence maintaining a consistent brand presence across customer touchpoints.
By gathering data from numerous sources, Composable DXP provides a 360-degree view of the customer, forming the foundation for personalisation. Further, the platform can predict user behaviors using sophisticated algorithms, enabling businesses to craft personalised
engagement strategies proactively.
The Power of Personalisation
The digital business landscape has dramatically changed to focus on customers, and
personalisation has become crucial in this shift. Customers no longer want generic interactions but expect experiences tailored specifically for them. The digital world demands platforms that can efficiently and effectively provide this detailed personalisation on a large scale– making Composable Digital Experience Platforms (DXP).
Composable DXP platforms ensure customisation through:
Microservices & Independent APIs: A Composable DXP architecture includes multiple independent parts known as microservices that interact through APIs, allowing businesses to integrate many tools. This integration fosters granular data collection and analysis, ensuring a deeper understanding and prediction of customer behaviors.
Real-time Data Analysis:
Composable DXPs enhance personalisation through real-time data collection and processing. The integrated analytics tools of the architecture enable businesses to instantly adjust content, offers, and interactions based on real-time insights, guaranteeing maximum resonance.
Omnichannel Presence: The headless nature of Composable DXP provides uniformly
personalised content across channels. Whether a customer interacts via mobile, web, or another digital touchpoint, they receive a consistent, tailored experience.
Agile Content Deployment: Agility is crucial in the age of dynamic customer preferences, and the modular architecture of Composable DXP facilitates that. By making updates, changes, and new content delivery swift and timely, Composable DXPs keep personalisation strategies relevant.
Seamless Integration of Advanced Tech: Composable DXP supports integration with upbeat technologies like AI and machine learning. These integrations allow for predictive
personalisation, where platforms anticipate customer needs beforehand and deliver a fulfilling experience.
Navigating Potential Challenges
While Composable Digital Experience Platforms (DXP) offer immense potential to improve
customer experience across industries, they are not without challenges.
For instance, ensuring that all integrated components (third-party or in-house) function
seamlessly while balancing their API, standards, and data formats is challenging.
Data inconsistency is yet another challenge. The situation becomes tricky if two services have different data points for the same customer, leading to a fragmented view of the user.
Furthermore, integrating multiple services runs the risk of potential cyber threats. Each
integration point can be vulnerable to an attack, especially if third-party services don’t adhere to rigorous security standards. Though composable DXPs aim to avoid vendor lock-in, businesses might still rely heavily on specific proprietary solutions to avoid risking customer experience disruptions.
Due to these challenges, even though composable DXPs offer flexibility and agility, businesses taking the composable path must approach the implementation thoughtfully, ensuring they have the right skills, tools, and strategies.
A Future-Proof Strategy for Personalisation
As the digital horizon expands, the avenues and methods for personalisation will also grow.
According to Gartner, 70% of small, medium, and large enterprises will have composability as a crucial criterion for application planning by 2024. This prediction underscores the urgency of adopting versatile and robust platforms.
Conclusion:
Composable DXP emerges as an unbeatable ally in the quest for unparalleled personalisation. By combining agility, real-time data, and omnichannel presence, Composable DXPs create personalised experiences that meet and exceed customer expectations, enabling businesses to thrive in competition and disruption.
