Aegis Limited, a global outsourcing and technology services company and part of the $39 billion conglomerate, Essar, has announced that its JV with Saudi Telecom Company (STC), Contact Centre Company (CCC) has won a multi-million dollar contract with STC to provide human resources (HR) business process outsourcing (BPO) services.
Under the terms of the new contract, CCC will continue to improve the quality and effectiveness of its outsourcing services. The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management. The engagement will benefit more than 4 business units of STC covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience.
Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC.
“Aegis continually focuses on enhancing the skill sets of its people and investing in innovation, to move up the value-chain with non-linear BPO services such as Industry back office and HR outsourcing services. This contract represents a new milestone in Aegis – STC collaboration, and is a testament to our global business strategy focusing around multi-dimensional customer experience management,” said Sandip Sen, Global CEO, Aegis Limited.
Saud Alshammari, Vice President, Human Resources, Saudi Telecom Company said, “Our people continue to be a central theme in our strategy going forward. We believe that strong HR practices are a key in developing, retaining and motivating key talent. With an experienced partner like Contact Center Company and with STC’s focus on development of human resource, we hope to draw on the evident synergies to carry implementation of our strategy forward.”
CCC would also continue to expand its customer lifecycle management offerings to better serve STC customers and offer innovative multi-channel capabilities. CCC has also been engaged for STC outbound retention business, wherein STC would assume the role of a reviewing authority and partner with CCC to provide correct direction to retaining its customer base and reducing churn.
CCC currently employs over 1300 people across 2 locations in Kingdom of Saudi Arabia (KSA) – Riyadh, and Jeddah. Apart from Saudi Telecom Company, CCC has also been successful in winning over 6 new external clients across Media, Government, BFSI, Healthcare and Travel & Hospitality verticals.
As an outsourcing leader within GCC region, CCC’s strategy aims at providing a holistic business process outsourcing solution encompassing Customer Lifecycle Management, domain specific back office, transformational HR and Procurement, Consulting and Technology.
