Genpact Collaborates with Microsoft to Equip Workforce with AI Tools, Fueling Enterprise Innovation

Genpact, a global professional services firm focused on delivering outcomes that transform businesses, announced a collaboration with Microsoft that allows Genpact’s global talent to access Microsoft’s Azure OpenAI Service to enable them to unlock new opportunities to implement generative AI capabilities for clients.

Genpact has identified various opportunities to leverage large language models (LLMs) to drive enterprise efficiencies in areas such as transition management, global service desk management, infrastructure management, and other areas. Generative AI has the ability to help companies improve employee productivity, and enhance operational efficiency and agility, allowing Genpact’s business teams – the domain experts – to develop use cases that solve the many dayto-day challenges enterprises face. Azure’s cloud infrastructure coupled with the flexibility of the Azure OpenAI Service will help accelerate these solution developments.

“Generative AI’s potential to drive innovation is unprecedented, and by democratising access to this technology, including Microsoft Azure’s powerful AI tools, we continue to foster our culture of innovation, experimentation, and knowledge across our more than 115,000 global workforce,” said Vidya Rao, Chief Information Officer at Genpact. “Our continuous learning environment helps clients optimise AI’s rapidly evolving landscape, and we’re excited to leverage Microsoft’s AI tools to revolutionise the way we approach problem-solving.”

This relationship with Microsoft builds on Genpact’s deep expertise in AI innovation – from
decades-long investments in advanced data analytics to strategic AI acquisitions, to leading-edge technology solutions and extensive experience with LLMs across numerous industries, including consumer goods, retail, life sciences, healthcare, hi-tech, and financial services.

“Genpact is an innovator in combining AI and advanced analytics, and we are pleased to
collaborate with them to expedite the development of new solutions that empower enterprises to strategically use generative AI for business value,” said Sangita Singh, General Manager IT&ITES, Microsoft India.” “Microsoft Azure AI, combined with Genpact’s industry knowledge, operational expertise, and experience in running processes for Global Fortune companies, will be a powerful combination,” Genpact will support its employees’ use of generative AI tools through comprehensive training programs and resources. Genpact also recently established a generative AI practice with a team of data scientists, data engineers, and domain experts focused on the rapid development of generative AI capabilities on the Genpact Cora platform which is already integrated with more than 250 enterprise ecosystems handling more than 20 million transactions a month.