HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users. These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India.
HCL Technologies has announced a new IT Infrastructure partnership with Alstom, a player in the supply of range of systems, equipment and services in the railway sector.
HCL will leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and will enable local end-user support services across 360 locations in 62 countries. Additionally, HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users. These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India.
As part of this partnership, HCL will also set up the organisation’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve ‘multi sourcing service integration’.
“Following the sale of Alstom Energy and central support functions to GE on 2nd November, it was our priority to ensure a smooth and continuous IT operations, to embrace the digital economy in our transformational objectives while optimizing costs. In order to that, we needed to count on the best IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years,” said Christine Heckmann – CIO of Alstom.
