“IT consolidation will be a key theme for businesses in 2023 as companies face worsening economic conditions and must condense budgets while still preserving customer loyalty. Solution providers are often the first place where businesses look to cut budgets, but by consolidating their vendors and tech solutions, IT teams can cut costs and simplify billing while simultaneously streamlining workflows and interoperability between the tools they need. At a time of uncertainty, businesses need to provide extra reassurance and show they are willing to go the extra mile to connect with customers wherever they are – whether that’s on the phone, web, or mobile experience. Customer service will be the make-or-break factor that preserves relationships and loyalty, and it needs to be simple, pleasant, and accessible from anywhere.”
– Paddy Srinivasan, CEO, GoTo
“Speed and flexibility are the leading lessons for businesses this year as the idea of ‘hybrid networks’ becomes stronger by the day. With cost influxes associated with technological updates and high-speed business environments, in-house software expenses just won’t cut it. As a result, SaaS will become more critical to most businesses as it solves the headache of big costs and provides businesses with more confidence and predictability to weather potential economic storms. As we look forward into the future, the IT ecosystem will also witness a higher degree of cross-collaboration among technology providers, service vendors, channel partners and system integrators. With the economy shifting to self-service, rising demand for tools that empower IT teams supported by cloud adoption means big shifts will be observed in the way we are creating and supplying the technology. A truly transformative age is ahead of us. What will be the driving force for SMEs and large enterprises is the modern, flexible, and robust IT support solutions that offer a range of features and functionalities through a unified platform for organisations to seamlessly manage their dispersed workforce and build their competitive edge in the market.”
– Mathew Philip, Senior Director & Country Manager, India, GoTo.
“The platitude of technology is that it remains the primary catalyst for change in the world. As we enter a new year, we will witness a higher degree of video technology integration into businesses, government functions, cities, healthcare, manufacturing, and other social sectors. The innovation in the security industry will be driven by new-age technologies like AI, cloud, data & video analytics, and Metaverse applications. The cross-pollination of these technologies with video security systems will only intensify and exert more powerful effects on society: by reshaping our lives for the better, creating safer environments, and spurring economic growth. In the future, technological advancements will create more opportunities for us to responsibly contribute to the well-being of the society – both in and beyond security.”
– Malou Toft, VP, APAC, Milestone Systems
“Video technology plays a key role in enhancing the social and is ever-evolving to meet modern needs. Innovation in AI, 5G, enhanced analytics, data explosion, and cloud solutions has all resulted in a renewed emphasis on improving the security systems. As our understanding of technology and its social effect grows, the way we perceive the world alters drastically. Today, any kind of intelligent technology that intrinsically involves collection of sensitive data, and the ongoing digital acceleration has shifted the focus to trust and transparency, making data privacy a top priority. Looking forward, an ethical and responsible use of technology will be a common denominator not just in the video security industry but for all the custodians of technology.”
– Sandesh Kaup, Country Manager, Milestone Systems, India & SAARC
“The semiconductor industry is constantly evolving and transforming everything around it. As we usher in a new year, we will witness an increased market demand for higher-performing chip innovation. Industrial Revolution 4.0 will further integrate technology at all levels in our lives, making hyper connectivity, hyper intelligence, and hyper data~ a reality. This implies a higher degree of co-creation between the hardware and the software to build disruptions like re-creating human senses to develop intelligent data connection, building ultra-reliable 5G communications, or paving the way for new-age storage solutions. As we advance to build a product that is not just futuristic but reliable, it is important to leverage our learnings into effective measures to build a future business roadmap. Lastly, with ‘People’ at the heart of all the breakthrough innovations, we foresee the next chapter of semiconductor growth to have an increased emphasis on advanced skilling, job creation, and sustainability at the core.”
-Balajee Sowrirajan, MD & Corporate VP, Samsung Semiconductor India Research (SSIR)
2023 Economic Uncertainty Will Bring Cloud Evolution
“There are two factors driving cloud computing needs today: the demands of modern applications and a push-back against hyperscalers. Current application innovation is complicated. Applications are made up of microservices, and each microservice often requires computing at a different location — the edge, the core, or somewhere in between — to optimize performance and minimize latency. The cloud is no longer enough. The edge is no longer enough. Complicating this, current macroeconomic conditions are pushing companies to examine their cloud spend and explore ways to reduce ballooning costs. Others are also looking to limit spend paid to cloud providers who also compete against their core business. These two factors combined will drive an enormous shift in how companies work with cloud providers in the next year.
– Dr. Robert Blumofe, Executive Vice President and Chief Technology Officer at Akamai
“2023 will see Augmented Reality (AR) use cases become as commonplace as QR codes did in recent years. 2022 saw Niantic’s acquisition of WebAR development platform, 8th Wall; the release of Nreal AR glasses in the west; the popularization of colour pass-through in VR headsets like the Pico and Meta’s Oculus Pro. Going into 2023, we expect that AR will shine a new perspective on 3D interactivity as it becomes increasingly common in both commercial and enterprise scenarios alike, such that, by year’s end, most users will be at least somewhat familiar with the technology. 2023 will see some successful experiments with interoperability standards across virtual worlds. A genuinely interoperable metaverse would see every developer using the same standards to manage identity and entitlements across their virtual worlds. Alas, from our vantage point at the outset of 2023, that reality is but a far-off vision. Still, we expect that early adopters of the metaverse will experience limited interoperability across a few destinations for the first time. This will be a small step in a long sprint, but an important one nonetheless, as it will give the world a glimpse of a potential future for online interactivity.”
– Ranga Jagannath, Senior Director, Agora
“The digital optimization and transformation wave started by the pandemic and accelerated throughout the last two years until 2022. As we enter the new year, the industry foresees increased demand for voice recognition, datafication, and RegTech (regulatory technology). And while companies delve into more recent technologies, mobile commerce, AI/ML, blockchain integration, and big data will continue to bring valuable benefits to companies looking to scale their business opportunities. For organizations, data is essential to operate across industries. It will be of the utmost priority for businesses to identify the right approach to navigate the available data to predict and mitigate uncertainties. There will be a noticeable rise in GCC offerings in 2023, giving the company more control over data to authorized users and devices. India will likely grow at a rate of 6-7% in terms of the GCC numbers, according to Nasscom and Zinnov.”
-Bharath Raj, Site Leader of India Strategic Development Centre (SDC), Blackhawk Network India
