ManageEngine, the real-time IT management company announced the addition of enterprise search to its integrated IT management solution, IT360. The industry-first move introduces a unified search console that is capable of searching databases of any third-party IT management and business applications — without requiring the user to understand the underlying database architectures or write SQL queries.
Large enterprises often have multiple IT management tools for various IT tasks such as monitoring and managing the network and its servers, applications, assets and service desk. In these multi-tool settings, IT teams face a daunting challenge. To search for a particular IT asset across all their IT management applications, a user must search each application independently — either by using its specific search console or writing database queries to search local data residing in the application. It’s a cumbersome, time-consuming process. For users who cannot write database queries, the task is impossible. Enterprise search in IT360 is changing that.
“As companies attempt to mine the ever growing amount of data they generate, to make better decisions, Big Data became the industry buzzword, said Shailesh Kumar Davey, Engineering – Vice President, ManageEngine. However, we at ManageEngine, believe there are ‘Little Data’ opportunities too. Enterprise search in IT360 is one of the examples of ‘Little Data,’ which recognizes that valuable information is stored in structured or relational databases. This data is readily available and offers many benefits of Big Data solutions, without major investment of time and resources by IT.”
Now, IT and business users can quickly tap into their own Little Data using the industry’s first unified search console to search for any asset across multiple vendor applications. IT360 enterprise search features a Google-like interface that enables users to simply click and view results without requiring users to program SQL queries or understand database schemas or structures. IT360 even allows users to choose how those results are displayed and provides links to actionable search results.
With IT360, a technician troubleshooting a server problem could use enterprise search to look for all data related to that server name. The enterprise search result would return not only server statistics from the server monitoring application but also any tickets associated with that server from the help desk application. In turn, the technician would not only find that the RAM on that server is insufficient but also see that there is a service request in the help desk to upgrade the RAM in that server.
In addition to ManageEngine IT360, enterprise search can be extended to any application that stores its data in a structured RDBMS (Relational Database Management System). Designed as an extensible API and framework, enterprise search can crawl and discover data in any third-party application’s relational data store, including out-of-the-box data search for SolarWinds SAM and Numara Software. Going forward, ManageEngine plans to extend the out-of-the-box meta library to support many more vendors in the IT management space, thereby providing IT users with an open search ecosystem that works across heterogeneous management tools, while protecting their existing investments.
