Express Computer
Home  »  News  »  Synology introduces AI for customer service, providing a faster and better experience

Synology introduces AI for customer service, providing a faster and better experience

0 140

Synology is transforming global customer service by integrating AI into the entire process, significantly enhancing the efficiency and quality of support provided.

“Synology provides comprehensive technical support, encompassing product usage inquiries, critical troubleshooting, and advisory for complex deployments,” said Vincent Tsai, Director of Technical Service. “With the introduction of the new support AI, our goal is to substantially reduce response times for basic inquiries, thus enabling our technical support engineers to concentrate on addressing complex cases that demand immediate attention.”

Leveraging a Retrieval-Augmented Generation architecture, Synology’s support AI has access to anonymized technical materials and troubleshooting insight gained from Synology’s experience serving millions of customers worldwide. Further alignment and reinforcement learning processes ensure the response is high-quality, helpful, and self-improving.

With the introduction of Synology’s first-generation support AI, customers can anticipate a significantly faster support response time, improved by up to 20 times, leading to a more optimized service experience.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image