VIS Global, an enterprise communication and customer experience (CX) management solutions provider, has announced it has entered into a multi-country strategic partnership with Uniphore, a firm in Conversational Automation. Through this partnership, VIS Global will be better positioned to provide Asia Pacific organisations with a comprehensive communication and CX management portfolio that offers end-to-end, customisable solutions complete with Uniphore’s Conversations Automation offerings.
As part of the agreement, VIS Global and Uniphore will provide their combined expertise across seven countries including Australia, New Zealand, Singapore, Philippines, Malaysia, Thailand, and India to potentially tap into an existing network of over 50,000 voice interactions per minute, 10,000+ outbound seats, 6000+ Interactive Voice Response (IVR) ports, and 500,000 call recordings per day.
“As a leader in delivering experiences, our mission is to help our clients in enhancing Customer Experience and Employee Engagements” said Arijit Sen, Director, VIS Global.
“The partnership with Uniphore would help us leverage the Market leading Conversational AI platform and open up exciting possibilities to deliver business outcomes for our clients,” added Sen.
“The world of CX is rapidly evolving and the demand for AI, automation and other emerging technologies is growing exponentially. Technology that can introduce improved efficiencies to a US$ 500 billion customer service market will find huge adoption as seen since the onset of Covid-19,” said Gokul Gopalakrishnan, Business Head, Asia, Uniphore.
“The partnership with VIS Global is a significant step towards enabling our partner ecosystem to increase profitability and to be competitive in today’s dynamic environment,” added Gopalakrishnan.
