AI-Driven Personalization in CRM: Tailoring Customer Experiences
By: Anup Prakash, Co-Founder, Aekot
Customer Relationship Management (CRM) serves as a vital tool for businesses in…
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AI in Customer Experience
Kore.ai Report: Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service…
Kore.ai’s report reveals that customers across sectors like banking, health, retail, travel, and telecom/cable/media increasingly…
Businesses leading in customer experience are three times more likely to have exceeded 2019 business…
APAC businesses are demonstrating their commitment to bridge the CX maturity gap in their IT budgets, with 34% of APAC businesses…
Tech Failures: What Can Brands Learn from Chaos at Chaayos
A year-old beverage franchise, ‘Chaayos’ has found itself caught in a controversy after it rolled out its facial recognition…
Why customer experience is the new battleground
In India, we have examples of several firms who have looked at their digital transformation journey by placing the customer at the…
CIOs, CTOs are looking for solutions to pep up customer experience
With steady rise of the customer-centric environment, CX has become more relevant as brands are compelled to deliver the best…
Artificial Intelligence in Customer Experience: 10 things to consider
Artificial Intelligence (AI) has been there for several decades now but has followed hype cycles of renewed ‘springs’ and cold…
