Panel Discussion: The increasing role of automation in the BFSI industry

Panelists in this video:
+ Amit Saxena, Global Deputy Chief Technology Officer, State Bank of India
+ Vivek Kant, CTO, Finserv Markets
+ Murali Vaidyanathan, President & Country Head – Branch Banking – Liabilities, Products & Wealth, Equitas Small Finance Bank
+ K N C Nair, CIO, Muthoot Group
+ Manjusha Nair, VP & Head APAC Service Delivery & Country Director, SAP Concur India
+ Suhail Ghai, EVP & CTO, Max Life Insurance
+ Mohit Rathod, Senior Correspondent, Express Computer & CRN India (Moderator)

Key Highlights:

+ The profile of the employees are changing and enabling the workforce to value-added responsibilities by adopting to automation: Manjusha Nair, VP and Head, APAC Service Delivery & Country Director, SAP Concur India

+ Digital processes have simplified the loans; customers have become the central part of our journey: Amit Saxena, Global Deputy Chief Technology Officer, State Bank of India

+ There is no function left untouched by automation and digital technology. Customers have become more comfortable for digital transactions: Vivek Kant, CTO, Finserv Markets

+ The ability to learn and transform has helped us to educate our customers: Murali Vaidyanathan, President and Country Head, Branch Banking, Liabilities, Products & Wealth, Equitas Small Finance Bank

+ We quickly enabled a top-up loan facility through digital channels and integrated payment systems like bank systems. : K N C Nair, CIO, Muthoot Group

+ RPAs and bots are important in order to advance the existing legacy systems: Suhail Ghai, EVP & CTO, Max Life Insurance