Salesforce Fireside Chat: Frictionless Banking & Financial Services Post-Pandemic

Speakers in this video:
+ Amit Golia, Chief Business Officer, SBICAP Securities
+ Srinivas Jain, Executive Director & Head of Strategy, SBI Mutual Funds
+ Hitesh Sahijwaala, Regional Vice President, Salesforce (Finserv Business Unit)

Fireside Chat Topic: Frictionless Banking & Financial Services Post-Pandemic

Key Highlights:

Amit Golia, Chief Business Officer, SBICAP Securities:
+ Digitisation is helping customers with continuous innovation and simplified interfaces: Amit Golia, Chief Business Officer, SBICAP Securities
+ Cloud will help us bring synchronisation across organisation and customise the solutions for partners with personal touch:

Srinivas Jain, Executive Director & Head, Strategy, SBI Mutual Funds:
+ The challenge during the pandemic was about end-user adoption and ease of use which forced organisations to adopt intelligent data management systems
+ We are capturing data to understand customer’s needs and manage capabilities to build efficiency and productivity

Hitesh Sahijwaala, Regional Vice President, Salesforce (Finserv Business Unit):
+ Branchless banking has emerged due to the pandemic with focus on data, technology, innovation and people
+ Valuable and agile Cloud infrastructure enables faster changes in uncertainty and disruption